www.tailwagsandbow.com
Policies
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Shipping
Processing time
Tail Wags & Bows LLC processes orders within 7-10 days.
Payment options
Accepts credit cards and debit cards.
Secure options
Tail Wags & Bows LLC keeps your payment information secure.
Returns & exchanges
Contact Tail Wags & Bows LLC within:
- 2 days of delivery
- Ship items back within: 3 days of delivery
- Request a cancellation: before checkout
Conditions of return
Customer will be responsible for cost of return shipping. Original shipping costs are non-refundable.
Personalized Items
Tail Wags & Bows LLC cannot accept returns or exchanges for personalized items.
Defective Item
If you have received a defective item, please contact customer service within 2 DAYS of delivery to inform us of the issue. If we are not notified within two days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email at contact@tailwagsandbows.com.
Final Sale Restrictions
Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:
Personalized (If you select a bandana that includes personalization, but choose to leave it blank, this item is still NOT eligible for return.)
· Altered items (such as adding a seam or ties)
· Items purchased during a holiday/seasonal sale (including but not limited to Memorial Day Sale, Christmas In July, End Of Year Sale…)
· Custom Orders
· Face Masks
· Doorbusters
· Items Marked Final Sale or Under Our Sale Tab
PLEASE NOTE: ORDERS CANNOT BE CHANGED, MODIFIED, OR CANCELED AFTER CHECKOUT.
Questions about your order?
Please send an email to contact@tailwagsandbows.com if you have any problems with your order.
Frequently asked questions
Clothing Care Instructions
Easy care machine washable. Permanent sublimated color stays vibrant through all cycles. Wash cold for easy removal of stains.